Latest energy storage warranty terms

Does the warranty cover battery damage if ESS products are not connected?

For ESS products that are not connected, the warranty does not cover the battery cell damage caused by failure to upgrade the products in time. To remotely upgrade the firmware to ensure the service life of battery cells, the LUNA2000-(7/14)-S1 must be connected to the Huawei FusionSolar SmartPVMS.

What are the warranty conditions and limitations for isitepower-m?

The warranty conditions and limitations for iSitePower-M are the same as those for LUNA2000 series. Subject to notifications published on Huawei support website, or local service policy. During the warranty period, Huawei provides hotline, remote troubleshooting, online technical support, and multi-channel support.

When does the Smart PV optimizer warranty expire?

The Smart PV Optimizer warranty is available only when the physical layout is correct. The warranty of a battery pack expires when the specified warranty period ends or the electricity capacity reaches the specified EOL capacity, whichever is earlier.

What is the difference between advance warranty and extended warranty?

If the product is not connected to Huawei FusionSolar, or has been disconnected for over 6 months, the advance warranty shall be void. Extended warranty: A warranty that is provided to a Customer by signing a separate service contract when the current warranty period is about to expire, so that Huawei can provide the required services continuously.

What is the difference between standard warranty and basic warranty?

Standard warranty: A warranty that is provided with the products by default and not sold independently. Basic warranty services: The services to be provided by Huawei by default and for free during the standard warranty period.

What is Huawei isitepower-m warranty?

The actual warranty period and lifecycle electricity are subject to the contract. The warranty conditions and limitations for iSitePower-M are the same as those for LUNA2000 series. Subject to notifications published on Huawei support website, or local service policy.